Welcome

Thank you for visiting HAMMERHAND.

Contacting the Customer Service Department

You can reach our customer service department by e-mail, telephone or regular mail. Our representatives are available to answer your phone calls during normal business hours. Please have your order confirmation number ready to assist us in serving you.

E-Mail Address

info@hammerhand.com

Phone

602.923.7454

Paying with PayPal

We accept PayPal for online orders. Please send payments to info@hammerhand.com

We also will accept checks and money orders for payment. We will begin production on your order once the funds have cleared.

Sales Tax

We collect sales tax in Arizona. For orders shipped to this state will have sales tax automatically added to the order total.

Processing an Order

We DO NOT KEEP a stock of items. In most cases we create your jewelry after an order has been placed. We ship as soon as an item is complete. This generally takes 2-3 weeks from the time the order is placed. You will be notified by email as soon as your item has shipped. In the unlikely event that it will take longer you will be notified by email. Custom orders take up to 6-8 weeks to deliver. Orders received on weekends and holidays will be processed on the next business day. We will make every effort to meet a deadline you may have, if you are ordering for a gift or a special occasion. Please discuss this with us when needed.

All orders are shipped from:
Hammerhand
Phoenix, AZ 85032
United States

How to Change Your Order

If you find that you have made an error in your order, please notify us immediately by emailing us at info@hammerhand.com. If your order has not yet been processed, we may be able to correct it. However if the merchandise has already been shipped, we will be unable to modify any portion of your order.

Order Status

Feel free to email us at anytime to check on the status of your order. We will send you and email when to confirm your order has been received and again when we ship your order.

If you still have questions about your order you may contact our customer service department.

info@hammerhand.com

Promotional Mailings

We may use your mailing address or email address to notify you of any upcoming promotions and specials that may interest you. We will never sell this information to a third party; your records will stay in our private database only. If for some reason you do not wish to receive special promotional mailings you can have us remove you from our mailing list by emailing us at info@hammerhand.com. For more information about our privacy policies click on the Privacy Policy hyperlink below.

Privacy Policy Link    Link to the site's Privacy Policy

Returns and Exchanges

If you have received damaged, defective or incorrectly shipped merchandise contact our customer service department immediately. All returns should be shipped to the return center address below. No COD returns will be accepted.

Return Policy

Satisfaction is guaranteed. You may return your purchase for any reason with thirty business days, in its original condition and packaging. (Custom orders are excluded.) Your payment, minus shipping, will be credited within 2 business days.

Contact

Customer Service

E-mail address

info@hammerhand.com

Phone

602.923.7454

Shipping and Handling Rate Tables

During the checkout process you will be asked to select a shipping method. The following tables show the shipping and handling rates for all methods and regions that we support.

All orders are shipped from:
Hammerhand
Phoenix, AZ 85032
United States