Help

How to Shop

1. When you find an item you want to buy, just click on its "Add to Cart" button to automatically place the item in your shopping cart.
2. At any time, you can empty your shopping cart or take an item out. To remove an item, simply change the quantity to “0”. Always click the "Recalculate" button to permanently change your order in your shopping cart.
3. At any time you can change the quantity or size you are ordering, fill in the new information and click "Recalculate".
4. Don’t forget to select a shipping method and your state or province.
5. When you’re done shopping and have everything you want, click on the "Go to Payments" button.

"Ship To" and "Bill To" Information

1. Tell us where you want us to ship your merchandise. You must include your First and Last Name, Street Address, City, State, and Zip Code. We do not currently ship internationally.
2. The billing address you enter must match the address where your credit card company sends your monthly statement. If this is different from the address where the merchandise is being shipped to, be sure to complete the Delivery boxes for First and Last Name, Street Address, City, State, and Zip Code.
3. We request your phone number(s) so we can contact you if any issues or questions regarding your order.
4. We require your e-mail address so that we can contact you about the status of your order.
5. When you’re done completing this information, click on the "continue" button.

Payment Information

1. Confirm your "Ship To" and "Bill To" addresses are correct.
2. Review your order to ensure that the items you want to purchase are correct. If the information is incorrect click the back button on your browser to correct your order.
3. If paying with a check or money order select the appropriate radio button and click “Continue”. 
4. If paying through PayPal select the appropriate radio button in the shopping cart. When you click “continue” you will be redirected to PayPal’s check out process.
5. Click on the "Continue" button to finalize your order.

Order Confirmation

Upon completing your order you will see the following message:

Thank you. Your order has been successfully processed.
Order number : XXXXXX

Please contact us if you have any questions

You will receive an email order confirmation. This confirmation includes an order confirmation number. Please save your order confirmation number and refer to it if you need to contact a Customer Service Representative.

How to Change Your Order

 If you find that you have made an incorrect order, please notify us immediately by sending an email to info@hammerhand.com. If your order has not yet been processed, we will be able to correct it. However, if we have begun production or the product has already been shipped, we will be unable to change any portion of your order.

Order Status

Feel free to email us at anytime to check on the status of your order. We will send you and email when to confirm your order has been received and again when we ship your order.

If you still have questions about your order you may contact our customer service department.

Promotional Mailings

Hammerhand may use your mailing address or email address to notify you of any upcoming promotions and specials that may interest you. We will never sell this information to a third party; your records will stay in our private database only. If for some reason you do not wish to receive special promotional mailings you can have us remove you from our mailing list by emailing us at info@hammerhand.com.

What are "Cookies"?

A 'cookie' is a very tiny piece of text, occupying just a few bytes on your hard drive. Its purpose is to let us know when you visit us. 'Cookies' help us evaluate visitor's use of our site, such as what customers are viewing. This information allows us to better focus on servicing our customers.

The text, by itself, only tells us that a previous visitor has returned. It does not tell us, who you are, or your email address or anything else personal. If you want to give us that information later, that's your choice.

You can control which 'cookies' you accept by setting your browser to accept all 'cookies' or to alert you every time a 'cookie' is offered. Then you can decide whether to accept one or not. The procedure for setting this up differs depending on the browser you are using. Utilize the "help" button on your browser for instructions. We want to be sure you understand that accepting a 'cookie' in no way gives us access to your computer or any personal information about you.